Privacy policy

1. Controller

SIA Business Instruments, registration No. 40003661093, Republikas laukums 3-619, Riga, LV-1010, Latvia.

For questions about data processing, write to info [at] bi.lv or call +371 20220039.

2. What data we process

• Contact data you provide: name, organisation, role, email address and the content of your message.
• Technical data generated when you visit the site: IP address, browser type, time of visit and server log entries.
• Cookie data as described in our cookie policy.

3. Purposes and legal basis

• Replying to your enquiry and preparing an offer: steps prior to entering into a contract and our legitimate interests (GDPR Article 6(1)(b) and (f)).
• Running and securing the site: our legitimate interests (GDPR Article 6(1)(f)).
• Analysing how the site is used: only with your consent (GDPR Article 6(1)(a)), which you can withdraw at any time.

4. How long we keep data

• We keep contact data for up to 2 years after our last contact if no contract is concluded. If a contract is concluded, we keep the data for its duration and for the periods required by law.
• We keep server log entries for up to 90 days unless they are needed to investigate a security incident.
• Cookie retention periods are listed in the cookie policy.

5. Recipients

We do not sell your data or pass it to third parties for marketing. Our service providers (for example hosting and email providers) may access data while processing it on our behalf under a contract.

If data is transferred outside the European Economic Area, we do so only with the safeguards set out in the GDPR, such as the European Commission's standard contractual clauses.

6. Your rights

• Access your data and receive a copy of it.
• Correct inaccurate data.
• Request erasure of your data or restriction of processing.
• Object to processing based on legitimate interests.
• Receive your data in a portable format.
• Withdraw your consent at any time, without affecting the lawfulness of earlier processing.

To exercise your rights, write to info [at] bi.lv. If you believe your data is processed unlawfully, you can lodge a complaint with the Latvian Data State Inspectorate (www.dvi.gov.lv).

7. Changes

We may update this policy. The current version is always available on this page, with its effective date shown at the top.